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New Consumer Policy And Research Hub Launched

23 August 2017

The Andrews Labor Government has established a new research centre dedicated to improving access, fairness and protections for Victorian consumers.

Minister for Consumer Affairs Marlene Kairouz joined newly-appointed CEO Lauren Solomon in Parliament today to launch the Consumer Policy Research Centre (CPRC).

The CPRC will investigate areas such as changes in the housing market, dispute resolution and breaches of consumer law, and place Victoria at the forefront of consumer research.

The Labor Government has provided $4.95 million over four-and-a-half years to fund the independent, not-for-profit research hub.

The CPRC will deliver evidence-based policy that focuses on:

  • the development of an annual consumer index
  • exploring areas of concern around consumer property law, continuing the efforts of current reforms
  • improving access and effectiveness of the dispute resolution process
  • improving information and education in consumer decision making
  • how the shift to buying online is affecting disadvantaged and vulnerable consumers.

The centre replaces the Consumer Utilities Advocacy Centre, with responsibilities for consumer utilities policy transferred to the CPRC.

Quotes attributable to Minister for Consumer Affairs Marlene Kairouz

“This new independent research centre will help us improve access, fairness and protections for Victorian consumers.”

“It will ensure consumer policy keeps pace with our increasingly complex and diverse economy – so people are properly protected and know their rights.”

Quotes attributable to Consumer Policy Research Centre CEO Lauren Solomon

“In an increasingly global and online marketplace, ensuring the fair treatment of consumers presents new policy challenges.”

“Our aim is to work collectively with industry, government, academia and the community to develop a stronger evidence base about what’s actually occurring in the market.”

Reviewed 19 August 2020

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