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Extra Support For Vulnerable Renters And Consumers

05 April 2017

The Andrews Labor Government is increasing funding to assist Victoria’s vulnerable and disadvantaged tenants and consumers.

From July, the Tenancy and Consumer Program will receive $1.1 million extra each year from 2017-21 – a funding boost of 30 per cent.

It means better services for renters and consumers, more accessibility, more frontline staff and will deliver for the first time, a dedicated retirement housing service.

Family violence victims experiencing tenancy issues will also be given priority access under the new program.

Minister for Consumer Affairs Marlene Kairouz today announced the successful applicants of the Tenancy and Consumer Program tender process.

Funding includes:

  • More than $2.2 million for the Tenants Union of Victoria to continue their expertise in providing tenancy specific legal advice and professional development for community workers
  • $3.3 million for the Consumer Action Law Centre, which will work to address systemic issues and support vulnerable and disadvantaged consumers
  • $1.2 million for Housing for the Aged Action Group to provide support to Victorians aged 55 or over who live in retirement and rental villages, or as permanent residents of caravan and residential parks

In total, more than $18 million over four years will be invested in the delivery of local assistance and advocacy services.

The spend also includes $11.4 million for 13 community based agencies to deliver the Tenancy Assistance and Advocacy Program across Victoria and provide localised services to vulnerable and disadvantaged tenants.

Consumer Affairs Victoria will work with the selected agencies in coming months to finalised funding agreements and operating protocols for the new program.

Quotes attributable to Minister for Consumer Affairs Marlene Kairouz

“It isn’t always easy understanding your rights as a tenant or a consumer. So it’s vital Victorians get help and advice where and when they need it.”

“That’s why we’re doing more than ever to boost advocacy services.”

“These community organisations will assist and advocate on behalf of our most vulnerable renters and consumers.”

Reviewed 19 August 2020

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