Consumers are being reminded to stay mindful when purchasing tickets to events, following a significant increase in ticket-related complaints in recent years.
In the 2018-19 financial year there were 363 ticket-related reports to Consumer Affairs Victoria – up from 215 contacts in 2015-16.
Consumers are reporting overpaying for tickets and fees after finding out the official ticket outlet was selling tickets for a fraction of what they paid.
It can be difficult for consumers to know exactly where they are purchasing tickets from online, as some advertising algorithms mean the top search results are often not an authorised seller.
Other examples reported to Consumer Affairs include a person who spent $260 on tickets for a concert that was eventually cancelled. Despite the retailer promising to provide a refund within 10 business days, six months later the consumer is yet to receive their money back.
Another consumer purchased tickets to a music festival, only to have the headline act drop out and the seller refused a request for a refund.
To protect themselves, consumers are advised to:
- Research the event and the ticket seller — make sure the tickets and the business selling them are legitimate
- Read the terms and conditions before purchasing tickets
- Buy tickets online through a secure website by checking its web address starts with ‘https’
- Use a credit card or payment service with the option to reverse the charges if needed
- Keep all documentation and receipts in case there are any issues
- Double-check the price listed is in Australian dollars
Quotes attributable to Minister for Consumer Affairs Marlene Kairouz
“Victorians should be able to go out and enjoy themselves without having to worry about getting ripped off when buying tickets.”
“Consumers need to be informed so they can exercise their rights if something goes wrong – so I urge all Victorians to ensure they purchase tickets through an authorised seller by checking websites carefully.”
Reviewed 19 August 2020