Simpler, Fairer And More Effective Fare Enforcement

26 May 2016

The Andrews Labor Government has announced wide-ranging reforms to make Victoria’s fare enforcement system more simple, fair and effective.

The changes will abolish on-the-spot penalty fares and create a single infringement system that makes it easier to do the right thing.

Last year the Labor Government announced a review of the enforcement regime it inherited from the former Liberal Government, after wide ranging criticisms from passengers, justice groups and the Victorian Ombudsman.

That review found the enforcement system unfairly punishes those who do the right thing, while rewarding those who deliberately fare evade.

The $75 penalty fare means a passenger can get caught fare evading more than 20 times in one year, and still pay less than the cost of a regular Zone 1 & 2 yearly pass.

Penalty fares are also anonymous, so there is no record kept of serial offenders, meaning the worst fare evaders cannot be identified and targeted.

The review also found the current system is confusing for passengers, who are provided very little information about how the system works or their rights within it.

The new system outlined today provides a clear process for how and when fines can be issued, and how and when they can be challenged.

It will be supported by a range of measures to make it easier for passengers to travel with a valid ticket:

  • Reducing the time it takes to top up online from 24 hours to 90 minutes
  • Trialling fast top-up devices on trams stops and major stations
  • Reviewing concessions and concession IDs, to make the system less confusing
  • better training and resources for Authorised Officers and other staff in the infringements process

The simpler, fairer and more effective fare enforcement system will begin on 1 January next year, to provide time for staff training, public education and legislative change to bring the changes into force.

For more information about the changes, visit Link

Quotes attributable to Minister for Public Transport Jacinta Allan

“The system we inherited from the former Liberal Government is confusing, unfair and inequitable. It penalises and intimidates the most vulnerable, while providing an incentive to others to travel without a ticket.”

“We know only a very small percentage of people deliberately fare evade – most passengers want to do the right thing and we're making it easier to do that.”

“We're making sure the Victoria system is simple, fair and effective for everyone with quicker top-ups, better training and resources for Authorised Officers, and a clearer process for passengers if they get a fine.”

Reviewed 19 August 2020

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