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Safety Recall On Microsoft Surface Tablet Power Cords

22 January 2016

Microsoft is recalling 285,000 power supply cord sets sold in Australia with its Surface Pro, Surface Pro 2 and Surface Pro 3 tablets between 2013 and 15 July 2015.

Minister for Energy and Resources, Lily D’Ambrosio, said the cord sets were being recalled due to the risk they could cause an electric shock or fire.

On a number of occasions, the flexible supply cord that plugs into the power point has failed where it plugs into the power supply box. This has exposed live wires with 240 volts, putting people at risk of electrocution.

There have been 50 reports of cord failures in Australia but none have caused a fire or injury.

Ms D’Ambrosio urged Victorians with these tablets to stop using the cords immediately and to contact Microsoft to arrange for a replacement cord set to be supplied.

More than four million of the cord sets are being recalled globally as part of the recall.

Victoria’s independent regulator for electrical safety, Energy Safe Victoria, is liaising with Microsoft over the product recall.

Further details on the recall are available at www.esv.vic.gov.auExternal Link or www.recalls.gov.auExternal Link .

Quotes attributable to Minister for Energy and Resources Lily D’Ambrosio

“The Microsoft Surface Tablets are very popular devices and thousands of Victorians will have them. It’s important that they stop using the power cord immediately and contact Microsoft to arrange a replacement.”

“Energy Safe Victoria is working with Microsoft over the product recall and has more information for Victorian consumers on their website.”

Reviewed 19 August 2020

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