Review Into Government Shared Services – 480 Jobs Safeguarded And Better Value For Victorians

The Andrews Labor Government will implement a new approach to the establishment and management of shared business support services in the Victorian Government, which includes the saving of 480 CenITex jobs.

Today the Special Minister of State, Gavin Jennings, and the Minister for Finance, Robin Scott, released an independent review into the Government’s business support shared services.

The review looked at ways to improve government business operations and to assess whether outsourcing CenITex, the Government ICT provider, would deliver improved outcomes and value for money.

The review proposes a new governance framework for the development and management of business support shared services. In future, all shared services will be subject to regular benchmarking, performance measurement and market testing, to ensure services meet customer expectations and are being delivered efficiently and effectively.

Two ICT projects commenced by the previous government, Project Atlas and VicConnect, have been discontinued. This decision reverses the outsourcing of all of CenITex’s services and preserves internal ICT capability that would have been lost through its closure.

CenITex will continue to provide ICT services that are specific to government. Other services provided by CenITex that are readily available in the market will be market tested over the next year.

CenITex’s service delivery and governance will be reformed with a new customer oriented board structure and regular performance monitoring. Implementation of the new governance framework will commence immediately.

For more information and the report go to

Quotes attributable to Special Minister of State, Gavin Jennings

“High quality business systems and technology platforms are critical to driving better results and more collaborative practices across government agencies.”

“This review found that the former Liberal Government’s proposal to outsource all of CenITex’s services in one package would have left the government worse off.”

“The market testing of some CenITex services and other business support services will provide many opportunities for vendors to compete for government service provision while saving 480 CenITex jobs.”